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BUYING

What is The Frye Exchange?

The Frye Exchange is the dedicated marketplace for buying and selling Frye Boot Company pieces you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items. The Frye Exchange is currently availa

What can I find in The Frye Exchange?

You will find Frye customers reselling their pre-loved, but gently worn footwear. The conditions of these items sare available to view within the collection. See what’s eligible to be sold below. Items shown are sold by a Frye customer and will ship

How am I guaranteed all product is authorized?

While the customers are selling their own product, Frye reviews and approves all listings before they go live.

How do I pay for a pre-loved item?

You will use the same secure checkout that we offer for all new purchases from The Frye Company. Simply click “Add to Cart” and head to checkout. Please note at this time we cannot accept PayPal payments on any resale purchases. You can combine full

How long does shipping take?

We ask all sellers to ship their product within 3 business days of purchase. All pre-loved items will ship via USPS Priority and you will receive tracking information. Expedited shipping services do not apply to any The Frye Exchange purchases. You w

What if my item does not arrive?

If your package was lost we suggest waiting one additional business day and checking with neighbors, friends, and all addresses. If your item has still not arrived, contact us at [email protected] and we will do our best to get your delivery resol

Can I return my pre-loved purchase?

All pre-loved items are final sale unless the item is not in the condition that the seller guaranteed. You may then open a dispute and we will find the best solution to mediate the situation. Please contact [email protected] if you have any questi

How do I know my size?

Women’s https://www.thefryecompany.com/pages/sizechart-women-shoes. Men’s https://www.thefryecompany.com/pages/sizechart-men-shoes

Does Frye offer an extended returns policy for the holiday season?

Yes, Frye allows extended returns for orders placed between 11/1/2024-12/31/2024. Orders placed within that window can be returned until 1/31/2025. with our standard returns fees and policies. For more information on our return policy, please visit o

When should I place my order to get my gift by Christmas?

We recommend ordering by 1pm CT 12/15 for Standard Ground Shipping with UPS ($12 or free if your order is over $275). We also offer expedited shipping in certain locales and expedited shipping costs are calculated based on your location. For 3 day sh

Does Frye offer expedited shipping options?

Yes, for certain locales. We offer 3-day, 2-day, and 1-day expedited shipping options with UPS. We recommend checking if those options are available for your location at checkout. For 3-day shipping, we recommend ordering by 1pm CT on 12/19. For 2nd

Does Frye offer gift wrap?

Unfortunately, we do not offer gift wrap at this time. All Frye shoes, except for shoes in The Frye Exchange, are shipped in a Frye branded shoebox.

Can I expedite an order I’ve already placed?

If your order has not yet been processed by our warehouse, it may be possible to change your shipping method. Please contact our customer service team via chat or via email at [email protected] for assistance. Please note that the customer i

What if the shipping cutoff date has passed?

You can still place orders with Frye, but the order may arrive late. As an alternative, Frye e-gift cards are available for purchase in amounts from $10 to $1000.