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What is The Frye Exchange?

The Frye Exchange is the dedicated marketplace for buying and selling Frye Boot Company pieces you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items. The Frye Exchange is currently availa

What can I find in The Frye Exchange?

You will find Frye customers reselling their pre-loved, but gently worn footwear. The conditions of these items sare available to view within the collection. See what’s eligible to be sold below. Items shown are sold by a Frye customer and will ship

How am I guaranteed all product is authorized?

While the customers are selling their own product, Frye reviews and approves all listings before they go live.

How do I pay for a pre-loved item?

You will use the same secure checkout that we offer for all new purchases from The Frye Company. Simply click “Add to Cart” and head to checkout. Please note at this time we cannot accept PayPal payments on any resale purchases. You can combine full

How long does shipping take?

We ask all sellers to ship their product within 3 business days of purchase. All pre-loved items will ship via USPS Priority and you will receive tracking information. Expedited shipping services do not apply to any The Frye Exchange purchases. You w

What if my item does not arrive?

If your package was lost we suggest waiting one additional business day and checking with neighbors, friends, and all addresses. If your item has still not arrived, contact us at [email protected] and we will do our best to get your delivery resol

Can I return my pre-loved purchase?

All pre-loved items are final sale unless the item is not in the condition that the seller guaranteed. You may then open a dispute and we will find the best solution to mediate the situation. Please contact [email protected] if you have any questi

How do I know my size?

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