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<p><span style="font-size:15px;font-family:&quot;Arial&quot;,sans-serif;">If your package was lost we suggest waiting one additional business day and checking with neighbors, friends, and all addresses. If your item has still not arrived, contact us at support@recurate.com and we will do our best to get your delivery resolved.</span></p>

If your package was lost we suggest waiting one additional business day and checking with neighbors, friends, and all addresses. If your item has still not arrived, contact us at support@recurate.com and we will do our best to get your delivery resol

What if my item does not arrive?

THE FRYE EXCHANGE FAQ

BUYING

WHAT IS YOUR SHIPPING POLICY?

HOW DO I TRACK MY ORDER?

HOW DO I START A RETURN OR EXCHANGE?

WHAT IS YOUR RETURN POLICY?

WHAT IS YOUR REFUND POLICY?

CAN I CHANGE OR CANCEL MY ORDER?

WHAT ARE YOUR CREDIT/DEBIT CARD POLICIES?

WHAT IS THE COLORADO DELIVERY FEE?

DO YOU HAVE FIT AND SIZING RECOMMENDATIONS?

MILITARY DISCOUNT

STUDENT DISCOUNT

COUNTERFEIT WEBSITES

A MESSAGE REGARDING OUR RETAIL STORES

Gift More, Save More: Gift Card Promotion

GENERAL FAQS

WHAT IS INSTALLMENTS WITH AFTERPAY?

HOW DO I USE INSTALLMENTS WITH AFTERPAY?

WHERE CAN I USE INSTALLMENTS WITH AFTERPAY?

CAN I USE INSTALLMENTS WITH AFTERPAY IF I'M AN INTERNATIONAL CUSTOMER?

HOW DOES THE PAYMENT SCHEDULE WORK?

WHERE CAN I FIND COMMON QUESTIONS ABOUT PAYMENTS?

WHEN WILL MY ITEMS BE DELIVERED IF I USE INSTALLMENTS WITH AFTERPAY?

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION?

ARE THERE PRODUCTS THAT ARE NOT ELIGIBLE FOR PURCHASE USING INSTALLMENTS WITH AFTERPAY?

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS WITH AFTERPAY?

WHAT HAPPENS IF I DON'T PAY MY AFTERPAY INSTALLMENTS ON TIME?

WHAT HAPPENS IF I HAVE A PARTIAL REFUND, AND HOW DOES THAT AFFECT MY PAYMENTS?

DOES AFTERPAY CHARGE INTEREST?

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?

AFTERPAY US FAQ

How do I sell my pre-loved item?

Why don’t I see a Sell Used Button?

What can I sell?

Why can’t I sell items prior to 2016?

How are pre-loved items priced?

How do I supply product photos?

How do I know when my item sells?

How do I pack my items?

How is shipping handled?

I can’t ship my item immediately, what should I do?

How and when do I get paid?

SELLING

What is The Frye Exchange?

What can I find in The Frye Exchange?

How am I guaranteed all product is authorized?

How do I pay for a pre-loved item?

How long does shipping take?

Can I return my pre-loved purchase?

How do I know my size?

Why am I not able to file a claim?

What is the coverage limit of AfterShip Protection?

What is covered under the AfterShip Protection fee?

Is there any deadline to file a claim?

Will the protection fee be credited back to my account if I initiate a refund?

What are the AfterShip Protection policies?

What commodities are eligible for coverage under AfterShip Protection?

What should I do if I have questions about the claim result?

Does AfterShip Protection insure orders based on the shoppers' countries?

Will AfterShip Protection insure orders containing multiple items?

PACKAGE PROTECTION FAQS

How do I qualify for an Authentic Membership free trial?

What is the Authentic Membership cancellation policy?

When will I be billed for Authentic Membership?

How can I update my Authentic Membership payment information?

How can I pay for my Authentic Membership?

Which brands currently offer Authentic Membership benefits?

How do I redeem my Authentic Membership benefits on participating brand sites?

Can I redeem my Authentic Membership benefits in store?

AUTHENTIC MEMBERSHIP

What if my item does not arrive?Updated a year ago