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GENERAL FAQS

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WHAT IS YOUR SHIPPING POLICY?

Frye offers shipping anywhere in the contiguous U.S. Please note that business days do not include weekends and holidays. Shipping Type. Estimated Delivery. Price. Shipping Availability. Economy. 4-8 Business Days. $8. 48 contiguous United States. Fr

HOW DO I TRACK MY ORDER?

Please visit our tracking page: https://thefryecompany.aftership.com/. Please contact customer service via chat or email [email protected] if you need assistance.

HOW DO I START A RETURN OR EXCHANGE?

Please visit our automated returns and exchange center: https://thefryecompany.com/apps/aftership-returns-center

WHAT IS YOUR RETURN POLICY?

We hope that you love your Fryes. If the product you purchased is not as expected, please return it to us for a full refund within 30 days of delivery. We will gladly accept returns purchased from Frye’s online store (thefryecompany.com) that are unw

WHAT IS YOUR REFUND POLICY?

Refunds for eligible returns will be issued to the original method of payment used on the order once processed. If an E-Gift Card was used at checkout, this refund will be issued back to the same E-Gift Card. Discounts applied at the time of purchase

CAN I CHANGE OR CANCEL MY ORDER?

If your order has not been shipped, please reach out to customer service via chat or email [email protected], to request an order cancellation or change. We will do our best to accommodate order changes and cancellations, but if your order h

WHAT ARE YOUR CREDIT/DEBIT CARD POLICIES?

thefryecompany.com is currently accepting orders using: Visa, Mastercard, American Express Discover, PayPal, Aftership, Klarna, Google Pay, Apple Pay, and Amazon Pay. Your credit card will be charged at the time your order is placed. If any adjustmen

WHAT IS THE COLORADO DELIVERY FEE?

A new retail fee is taking effect in Colorado on July 1, 2022. Retailers will have to collect the $0.27 fee every time they deliver taxable goods to a Colorado address. This will add a layer of compliance complexity for both in-state and out-of-state

DO YOU HAVE FIT AND SIZING RECOMMENDATIONS?

Yes. A small amount of heel slippage is normal with new boots. It will gradually decrease as you wear them. Many people have one foot that is slightly larger than the other. If your foot is between sizes, we recommend you order up a half size. If you

MILITARY DISCOUNT

Frye has a long tradition of supplying and recognizing America's troops. As a small sign of gratitude for our military and their service to our nation, we proudly offer all active United States military personnel a 15% discount on full price purchase

STUDENT DISCOUNT

Our student discount program is being reformulated, and is currently unavailable. We will make an announcement when the program is updated.

COUNTERFEIT WEBSITES

If you have searched online for Frye products, then you may already have been exposed to the many sites that are currently advertising counterfeit Frye products using such phrases as "frye boots clearance," "frye boots sale," "frye boots outlet" and

A MESSAGE REGARDING OUR RETAIL STORES

After careful consideration, we have made the difficult decision to close all of our retail locations. We have loved being a part of your communities and remain committed to providing the best-in-class service to all of our customers shopping with us