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<p><span id="isPasted" style="color: rgb(50, 51, 56); font-family: Figtree, Roboto, &quot;Noto Sans Hebrew&quot;, &quot;Noto Kufi Arabic&quot;, &quot;Noto Sans JP&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes, you must file a claim in writing and within 90 days from the date of delivery if your order is lost or damaged.</span><br style="box-sizing: inherit; outline: none !important; color: rgb(50, 51, 56); font-family: Figtree, Roboto, &quot;Noto Sans Hebrew&quot;, &quot;Noto Kufi Arabic&quot;, &quot;Noto Sans JP&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

Yes, you must file a claim in writing and within 90 days from the date of delivery if your order is lost or damaged.

Is there any deadline to file a claim?

PACKAGE PROTECTION FAQS

WHAT IS YOUR SHIPPING POLICY?

HOW DO I TRACK MY ORDER?

HOW DO I START A RETURN OR EXCHANGE?

WHAT IS YOUR RETURN POLICY?

WHAT IS YOUR REFUND POLICY?

CAN I CHANGE OR CANCEL MY ORDER?

WHAT ARE YOUR CREDIT/DEBIT CARD POLICIES?

WHAT IS THE COLORADO DELIVERY FEE?

DO YOU HAVE FIT AND SIZING RECOMMENDATIONS?

MILITARY DISCOUNT

STUDENT DISCOUNT

COUNTERFEIT WEBSITES

A MESSAGE REGARDING OUR RETAIL STORES

Gift More, Save More: Gift Card Promotion

GENERAL FAQS

WHAT IS INSTALLMENTS WITH AFTERPAY?

HOW DO I USE INSTALLMENTS WITH AFTERPAY?

WHERE CAN I USE INSTALLMENTS WITH AFTERPAY?

CAN I USE INSTALLMENTS WITH AFTERPAY IF I'M AN INTERNATIONAL CUSTOMER?

HOW DOES THE PAYMENT SCHEDULE WORK?

WHERE CAN I FIND COMMON QUESTIONS ABOUT PAYMENTS?

WHEN WILL MY ITEMS BE DELIVERED IF I USE INSTALLMENTS WITH AFTERPAY?

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION?

ARE THERE PRODUCTS THAT ARE NOT ELIGIBLE FOR PURCHASE USING INSTALLMENTS WITH AFTERPAY?

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS WITH AFTERPAY?

WHAT HAPPENS IF I DON'T PAY MY AFTERPAY INSTALLMENTS ON TIME?

WHAT HAPPENS IF I HAVE A PARTIAL REFUND, AND HOW DOES THAT AFFECT MY PAYMENTS?

DOES AFTERPAY CHARGE INTEREST?

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?

AFTERPAY US FAQ

How do I sell my pre-loved item?

Why don’t I see a Sell Used Button?

What can I sell?

Why can’t I sell items prior to 2016?

How are pre-loved items priced?

How do I supply product photos?

How do I know when my item sells?

How do I pack my items?

How is shipping handled?

I can’t ship my item immediately, what should I do?

How and when do I get paid?

SELLING

What is The Frye Exchange?

What can I find in The Frye Exchange?

How am I guaranteed all product is authorized?

How do I pay for a pre-loved item?

How long does shipping take?

What if my item does not arrive?

Can I return my pre-loved purchase?

How do I know my size?

BUYING

THE FRYE EXCHANGE FAQ

Why am I not able to file a claim?

What is the coverage limit of AfterShip Protection?

What is covered under the AfterShip Protection fee?

Will the protection fee be credited back to my account if I initiate a refund?

What are the AfterShip Protection policies?

What commodities are eligible for coverage under AfterShip Protection?

What should I do if I have questions about the claim result?

Does AfterShip Protection insure orders based on the shoppers' countries?

Will AfterShip Protection insure orders containing multiple items?

How do I qualify for an Authentic Membership free trial?

What is the Authentic Membership cancellation policy?

When will I be billed for Authentic Membership?

How can I update my Authentic Membership payment information?

How can I pay for my Authentic Membership?

Which brands currently offer Authentic Membership benefits?

How do I redeem my Authentic Membership benefits on participating brand sites?

Can I redeem my Authentic Membership benefits in store?

AUTHENTIC MEMBERSHIP

Is there any deadline to file a claim?Updated 8 months ago