FRYE logo
FRYE logo

All articles


How do I sell my pre-loved item?

Login to your Frye account (or create an account) and click “Sell a Pre-Loved Item”. If you don’t have an account you can create an account using the same email address you used to place your original order and your purchase history will appear.If yo

Why don’t I see a Sell Used Button?

The Frye Exchange is only available to US customers right now! We apologize for the inconvenience and are looking to expand in other markets soon.

What can I sell?

You can sell any footwear or handbags you’ve previously purchased from since 2016. You can also sell Frye footwear purchased from a third-party retailer, though certain restrictions may apply. At this time we are unable to accept a

Why can’t I sell items prior to 2016?

Due to technical restraints with our website we are unable to accept items purchased prior to 2016 at this time. We are hoping to expand our offering soon and this is just the beginning of The Frye Exchange!

How are pre-loved items priced?

The Frye Exchange will recommend a price based on the condition of the item and MSRP. You can select the suggested price or input your own sale price.

How do I supply product photos?

You must provide recent and accurate product photos for your resale request to be approved. For best results take your photos in bright, natural light, on a plain background and upload in 1:1 (square) format. Resale requests without a photo will not

How do I know when my item sells?

When your item sells, you will receive an email notification with instructions on how to ship your item.

How do I pack my items?

Please pack your item carefully with all accessories and additional parts. We recommend using any packaging you have from the initial or previous purchases. For both the planet and convenience we highly encourage reusing packaging.

How is shipping handled?

When a customer purchases your item, you will be emailed a prepaid and trackable USPS Priority shipping label addressed to the buyer. The item must be sent within 3 business days. There is no additional cost to you for shipping. Please carefully and

I can’t ship my item immediately, what should I do?

We understand that you may not always be close to the items you are selling. Feel free to reach out to us with any delays or pending shipments. We will contact your buyer and make sure a new timeline is established. In addition, feel free to pause li

How and when do I get paid?

When the buyer confirms the item arrived in the condition described in your listing, you will receive notification of payment as store credit to via email valued at 100% of your resale on The Frye Exchange. These codes are eligible